Dear Valued Patients,

In accordance with recommendations from the College of Optometrists of Ontario and the Ministry of Health, Oakville Eye Care is currently temporarily closed due to the COVID-19 pandemic. We are unclear as to when we will be given permission to re-open, but we will communicate the date immediately to you by e-mail, on our answering machine, and on your social media pages.

URGENT and EMERGENCY VISITS: As allowed by the government, we will continue to be here to serve any urgent-care patients. If you have any urgent vision or eye-related needs, we want you to reach out to us and we’ll take care of you.

You can still reach us at our main phone number (905) 829-3229, please leave us a message. We will be checking our voicemail periodically through-out the day. Alternatively, you can contact Dr. Yeung and Dr. Hong directly. Please send your e-mail to both doctors to ensure a timely response.

The following are considered ocular emergencies and require an urgent visit within 24-48 hours. Please contact us should you experience:

1. Chemicals splashed into the eye within the last hour

2. Sudden loss or decrease in vision, or the appearance of a cloudy veil in your vision

3. Foreign body in the eye, ocular injury, or forceful trauma to the eye or surrounding area

4. Sudden onset of halos around lights especially if associated with a red, painful eye or brow Sudden onset of persistent, severe pain in or around the eye or with movement of the eye

5. Sudden onset of flashing lights and/or floaters

6. Sudden onset of double vision (seeing two objects instead of one, not blur)

7. Sudden onset of drooping eyelid

All RED EYES will be triaged through telemedicine by our doctors.

And if you are not sure if you are experiencing an emergency, we encourage you to call our office or e-mail our doctors to discuss your symptoms.

Eyewear Pick-ups: If you are in urgent need to pick-up any eyewear or contact lens supply, please reach out to us. We will do our best to arrange for either a scheduled pick-up or delivery.

Contact Lens Ordering: Our online contact lens ordering system is still up and running as usual. Please feel free to order online and receive FREE shipping to your doorstep.

We hope you and your family are in good health during these stressful times. Don’t forget to prioritize your health. We remind you to wash your hands frequently, avoid touching your face, and practice social distancing. Continue to do things that support healthy immune system function. Let’s work together to help flatten the curve of the epidemic.

Stay home, stay safe and stay healthy.

Sincerely,

Your OEC Team